For international orders/deliveries, the customer is regarded as the importer of the purchased products and will be held accountable for any applicable customs tax, import duties, goods and services tax (GST), value-added tax (VAT), or any similar charges related to customs clearance.

All applicable customs fees are the responsibility of the recipient. International shipments may be subject to import duties and customs fees, which are imposed upon the package's arrival at the destination country.

The shipping company has notified us that there have been increased security measures by U.S. Customs, resulting in random inspections of parcels and a requirement for the recipient's identification. To comply with this security requirement, NABU BEAUTY will send a separate email to the recipient requesting the attachment of identification documents such as a passport or ID card within a specified time frame. The shipping company specifically requires a copy of the recipient's passport with only the full name and birthday visible, while other details should be masked.

Please note that if this information is not provided, successful delivery of the parcel may not be possible. We understand that this process may be inconvenient, but we greatly appreciate your cooperation.

Q: Why do I have to send a copy?
A: Recently, the U.S. and local Customs Authorities have strengthened security checks (DPSS; Denied Parties Security Screen). As a result, there has been an increased number of randomly requested passport copies to verify recipients' identification and shipping information. The shipment will be released within a few days after the cross-check process.

Q: Are all customers required to submit a copy of their passport/ID card to the courier for deliveries on hold?
A: No, the process for clearance of DPSS is randomly selected. However, orders with insufficient shipping information may also be requested to provide copies.

Q: I'm uncomfortable with my personal information being exposed. Does this process pose any personal risk or disadvantage?
A: No, ONLY the Full Name and Date of Birth will be forwarded and cross-checked with the copy of your passport/ID card. The passport/ID information is confidential and strictly limited for the purpose of verification. All personal information is discarded immediately after the process. Please ensure that all other details, except for your Full Name and Date of Birth, are concealed, covered, masked, or removed to protect your privacy.

Q: I refuse to send a copy. Please cancel my order.
A: We apologize, but if the required information and copy are not forwarded to the local customs and courier within the specified time frame, your parcel may be returned. According to the Shipping Policy, returned or canceled orders due to insufficient shipping information are ineligible for any kind of compensation.

As of 1st of July, European Union announced implementation of new Value Added Tax Act for cross border sales.

The new rules also applies to B2C transaction that goods transported from outside the EU made by EU or non-EU operators.

As a result of the 2021 change, VAT exemption on small-value consignment up to €22 has been abolished, and your customs authority might charge you VAT for your purchase. 

While customs clearance the delivery fee may be included in the VAT rate. And the standard for this delivery fee is the cost to the courier when cargo is shipped.

※ Standard VAT Rate for EU Countries
(This VAT rate is for reference only as the standard VAT rate. The actual tax rate may differ from the standard VAT rate.)

Standard VAT Rate (%)

Austria (AT) : 20

Belgium (BE) : 21

Denmark (DK) : 25

Finland (FI) : 24

France (FR) : 20

Germany (DE) : 19

Hungary (HU) : 27

Luxembourg (LU) : 17

Netherlands (NL) : 21

Poland (PL) : 23

Slovenia (SI) : 22

Spain (ES) : 21

Sweden (SE) : 25

United Kingdom (GB) : 20

**In addition to VAT, Customs Clearance Fees may be charged depending on the local shipping company.

**Countries (France, in particular) will be charged with not only import tax but import VAT.
Any orders returned due to failing/refusing to pay customs clearance tax is not subjected to refunds/exchanges.

If you wish to exchange or return a product, you will need to send it back to us via courier at your own expense. Please note that the shipping fee should be prepaid. If the package is sent with cash on delivery (COD), the refund will be processed minus the shipping fee.

If you wish to receive a refund or make an exchange due to a change of mind, please send the product back to us within 7 days in its original, unused condition via courier. Please note that refunds or exchanges will not be possible if the package has been opened or tampered with. Please make sure to notify us via email in advance before sending the product back to us.

The following are not eligible for returns/exchanges:

- Any item reported after 7 days from the date of receipt

- Any item that shows any signs of usage

- Any item that has been damaged intentionally

- Any item returned without any previous notice or in spite of the return request denied by our customer service

Please reach out to our Customer Service Center by emailing us at nabu@nabubeauty.net

We will respond to your inquiry with comprehensive information on our wholesale policies and address any specific details you would like to know.

• If you haven't received a response from our team, please check your spam or junk folders and ensure that our Customer Service Center email address is added to your safe-list.

Each product has a separate expiration date indicated, as the shelf life may vary depending on the nature of the cosmetic. We guarantee ample expiration dates for all products. We strive to ensure distribution of products made with the most recent manufacturing dates.

The handling time ranges from a minimum of 1 day to a maximum of 4 days

The delivery time for cosmetics is typically around 10-14 days. However, if there are holidays in the country of origin or the destination, the delivery time may be extended. If your country is a conflict zone, it may take more than 30 days for delivery.

If you have ordered a machine, we will ship it via DHL Express. (If you have ordered both a machine and cosmetics together, they will be shipped in the same box.) With DHL Express shipping, it will be transported by a special cargo plane, and you will receive the package within 7 days.

It is packaged with a cushioning material to prevent damage to the product due to overseas delivery. We do not provide separate gift wrapping with decorative packaging.

We offer free shipping for cosmetics and skincare products. However, for electronic products, we do charge a shipping fee. The reason behind this is related to customs clearance. It has been challenging to go through customs with beauty machines using regular international couriers. As a solution, we have opted for DHL Express. The shipping fee for machines is due to the cost of using DHL Express, which ensures faster and smoother customs clearance. With DHL Express, the delivery time is within 7 days.

If you purchase cosmetics and machines together, they will be shipped in the same package and you can expect to receive them within 7 days.

Certainly. We provide after-sales service (AS) support. If the machine is broken, please record a video of the troubleshooting process and send it to us via email. We will directly forward the video to the machine supplier to find a solution for you.

NABU BEAUTY

Majes Tower 10F Room 2410.

6, Jaseong-ro 133beon-gil, Dong-gu, Busan, Republic of Korea

City : Busan / Country code : KR

(POST CODE : 48742)

82-010-2632-7631